:: Leadership/ Coaching/ Supervision

This course is currently not planned for the near future. To express your interest in this course please contact us

This programme provides new and existing team leaders with the skills needed to succeed at establishing and maintaining effective teams and team working.

:: Aimed At

This programme aims at Management, Supervisors and Team Leaders.

:: Course Objective

-To re-introduce leaders/supervisors to their role and responsibilities
-To equip leaders with effective “People Management Skills”
-To encourage leaders to share knowledge and empower their team
-To create an environment which motivates people to work to their optimum level by setting goals and standards
-To enhance the motivation and confidence of newly appointed team leaders especially those who are supervising former peers

:: Course Content

Role & Responsibilities of the Leader
-Revisiting the role and responsibilities of the Leader/Supervisor
-Authority limits and boundaries of the Leader/Supervisor
-Achieving a balanced role which incorporates the people management function
-Leading people/controlling the project
-Circle of concern Vs circle of influence
-Where you can make a difference

Managing Your Team
-Teamwork - how to improve it
-Encouraging participation and commitment
-Giving and receiving feedback
-Team decision making/Team problem solving (involving all team members when necessary)
-Understanding the importance of delegation, when and where to use it
-When negotiation is not applicable
-Managing team participation and outcomes
-Managing team performance
-Setting up a support network with fellow team leaders

-Communication & Interpersonal Skills
-Understanding your personality (Questionnaire)
-Understanding and appreciating different personalities
-Relating personally and professionally to colleagues
-Dealing constructively with difficult people
-Transactional analysis
-The communication process within the team
-Listening skills
-Barriers to effective communication within the team
-Improving communication within your own sphere of influence

Coaching & Supervision
-The benefits of coaching to the individual; to the organisation
-The coaching process
-What are the characteristics of a good coach
-When to offer coaching
-Achieving right first time
-Coaching the poor performers as opposed to accommodating the poor performer
-Coaching as a preventative measure to disciplinary action

Role & Responsibilities of the Team Leader
• Revisiting the role and responsibilities of the team leader in relation to the 3 factors i.e. people, project and team
• How do you see your role as Team Leader
• Authority limits and boundaries of the Team Leader
• Achieving a balanced role which incorporates the people management function
• Leading people/controlling the project
• Circle of concern Vs circle of influence
• Where you can make a difference

Leadership Skills
• What is Leadership
• The impact of your Leadership style on people, project and team
• How your Leadership style affects the culture your company, the relationships between and the performance of individuals
• When and where to use a directive style of leadership
• The importance of power of self-esteem/self-image/self-confidence

Leadership and managing performance
-Styles of leadership, their uses in various situations, gaining trust and confidence.
-Being accepted
-Leading in a proactive way
-Managing the poor performer - Using the PERFORM model
-The impact of your Leadership style on people
-The traits of an effective Leader
-When and where to use the different styles of Leadership

Managing Your Team
-How teams work/ strengths & weaknesses
-Maximising: task, team and individual
-Teamwork - how to improve it
-Encouraging participation and commitment
-Giving and receiving feedback
-Managing your team
-Empowering team members
-Creating a cohesive working team atmosphere
-Dealing with difficult team members, diffusing potential areas of conflict

Coaching & Mentoring
-Identifying coaching requirements / putting a plan in place
-What are the characteristics of a good coach
-What does being a coach mean ?
-The coaching process / When to offer coaching
-Achieving right first time
-Putting coaching into practice
-Coaching the poor performers as opposed to accommodating the poor performer
-Evaluating and validating coaching results
-Monitoring follow up and feedback
-Handling the poor performer
-Identifying skills shortfall / Agreeing a plan of action
-Setting goals and objectives within a time frame, monitor and feedback

:: Planned Outcome

This course will provide the skills needed to succeed at establishing and maintaining effective teams and team working

:: Certification Details