:: Teamwork- Work to your Strengths and deliver Superior Performance
This course is currently not planned for the near future. To express your interest in this course please contact us
One full day workshop.
Want to improve your understanding of your customers or employees and how to communicate effectively with them. The DiSC® Behavioural Analysis Training for Team Building and Customer Service will utilize Individual reports to improve communication, ease frustration and conflict, and provide a better service to your customers.
:: Aimed At
BRING OUT THE BEST IN YOUR EMPLOYEES
DiSC will help employees at all levels:
• understand their own behaviour
• learn how and when to adapt their behaviour
• improve communication
• promote appreciation of differences and reduce conflict
• enhance individual and team performance
• Develop an understanding of individual and other behavioural styles. Specifically strengths and weaknesses, decision making and communication preferences.
• For managers, how their personal style impacts staff/customers and organisational performance. How to adapt when managing staff for effective motivation and communication.
• How to adapt individual style (identify the benefits) when working with customers or employees
• Organisation health check, using Behavioural Hierarchy to identify team strengths and weaknesses.
:: Course Objective
Utilising Individual reports to improve communication, ease frustration and conflict, and provide a better service to your customers.
:: Course Content
Theory of DiSC and how to interpret individual reports. Assign action plans for each individual:
1. Understanding DiSC
2. Understanding personal behavioural style
3. Understanding other behavioural styles
4. Adapting personal style within teams
5. Interpreting DiSC reports
Mentor/Facilitate individuals on completion of their development plans based on report findings. Implement teambuilding processes by using action plans to enhance strengths or address any team weaknesses identified by hierarchy review.
6. Review individual action plans.
7. Analysis of team Behavioural Hierarchy
8. Employee Development Model linked to business performance (Org Health)
9. Completion of Individual and team development plans
:: Planned Outcome
GIVE YOUR SALES AND CUSTOMER SERVICE TEAMS A COMPETITIVE EDGE
DiSC will help sales and customer service professionals:
• create and maintain relationship-based sales
• identify their customers' DiSC styles and adapt their selling or support styles accordingly
• stay focused on customer needs
• manage difficult customer service situations