:: Diploma in Management- Essential Business Skills
This course is currently not planned for the near future. To express your interest in this course please contact us
The course aims to provide front line managers and team managers with a broad yet skills focused grounding in managerial practice and essential business skills.
:: Aimed At
Front Line Managers, Team Managers and Supervisors with a keen interest to upskill and progress.
:: Course Objective
• To train participants in the HR philosophy of the B&L and how this influences their skills and behaviour.
• To understand the issues that influences the performance of employers and the roles of the manager in addressing them.
• To develop the skills to manage a team of people including team facilitation, developing consensus, team interactions and effectiveness.
• To develop skills in the one to one dimensions of people management including delegation, coaching, managing performance, giving and soliciting feedback and dealing with conflict and differences.
• To develop skills in performance management in particular goal setting, review, action planning, dealing with poor performance and implementing recovery plans.
• Developing in participants, a proactive attitude towards people and realising the value to the organisation.
• Developing skills to demonstrate effective leadership in a range of situations.
• Understand the principles and develop skills in delegating effectively.
:: Course Content
• HR Philosophy, strategy, policies and procedures
• Your responsibilities as a Manager
• Managing team dimensions of you role, team roles, team agreement and conflict
• Managing one to one relationships, coaching and mentoring, giving and soliciting feedback, training and development, performance reviews, corrective actions.
• Understanding and managing the performance of people; needs, expectations, psychological contracts, goal setting, the intrinsic value of feedback, employability.
:: Planned Outcome
Certification at Graduate Diploma level in Management.